CEPATTI is a business in the footwear and accessory retail industry. Orders will be confirmed and billed via the email address provided on the order form. Final invoice amount to be paid in full before shipping. Goods will only be shipped once full amount reflects in our account.
CEPATTI Online Store offers domestic deliveries to South Africa. Please note that a delivery /shipping fee of R100 is applicable to major centers and towns in SA. Regional or outlying areas may attract a higher shipping fee depending on the specific location.
Products marked as ‘1 per customer’ are restricted to 1 per customer, any orders containing more will be cancelled.
In some cases, due to the nature of the online store, overselling may occur resulting in refunds. Handling time may vary from 1-2 days after payment is received depending on the dispatch load. Customers will be contacted in the event of a stock issue or a delay of dispatch.
A tracking number for each order will be provided via email upon shipment. We will only deem a package lost if it has not arrived at the destination after 10 days. At this stage we will issue a full refund and make arrangements with the customer.
CEPATTI takes no responsibility for returned packages with incorrectly provided addresses. Should a package
return – customer can opt for a refund less shipping fee, or to pay an additional shipping fee for a re-shipment.
Additional fees may apply for shoes with special or oversized packaging.
Returns are accepted in very specific instances, and are subject to agreement to the RETURNS POLICY and completion and acceptance of the RETURNS FORM.
Clearance/Sale Products may not be refunded or exchanged. All Clearance sales are final and will not be accepted for refunds or exchanges.
Delivery times do not include Saturdays, Sundays or public holidays, and are subject to signature authorisation.
Shipments go out Monday through Friday, not including public holidays.
Orders with incorrect billing information, or requiring additional verification, will be delayed.
In the case of returned shipments, the customer is responsible for any and all additional shipping fees incurred. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
CEPATTI may, in its sole discretion, change this agreement or any part thereof at any time without notice.
CEPATTI Contact Details:
Email support: firstname.lastname@example.org | Telephonic support: +27 82 529 4869 or 081 4999 524.
Alternatively, you can submit your query through the contact page on our website.